9th Eastern India Microfinance Summit 2025 On 10th of January 2025

At Biswa Bangla Convention Centre, HIDCO, New Town, Kolkata
Organized by: Association of Microfinance Institutions – West Bengal AMFI-WB

AMFI-WB

In Association with: MFIN & Sa-Dhan

Knowledge Partner: Equifax

Research Partner: M2i

Title of the Summit : Microfinance - On the path to $5 trillion Economy through Women Entrepreneurship & Financial Empowerment.

Introduction:

Microfinance is widely recognized as a powerful tool, contributing to and propelling towards achieving sustainable development goals. Its multifaceted roles encompass some of the key aspects instrumental in fostering sustainable development. Through financial inclusion, microfinance democratizes access to capital, empowering marginalized communities and amplifying economic participation. It contributes to poverty alleviation, offering avenues for entrepreneurship and job creation. Microfinance also champions gender equality by providing women with access to financial services. As a catalyst for change, microfinance intertwines financial empowerment with social empowerment, paving the way towards a more inclusive and sustainable future. This year's session is expected to be attended by the MFI practitioners, regulators and funders to discuss most pertinent issues facing the sector.

India's ambitious goal to achieve a USD 5 trillion economy by 2027 places key emphasis on the contribution of its three broad sectors: services, manufacturing, and agriculture. Of the targeted GDP, the service sector is expected to contribute USD 3 trillion, while the manufacturing and agriculture sectors are projected to collectively contribute USD 2 trillion. Microfinance and other regulated financial entities are poised to play a crucial role in achieving this target by supporting the financial needs of these sectors, particularly manufacturing and agriculture with special focus on women as entrepreneurs.

The landscape of India's financial sector is rapidly evolving. Traditionally served by Banks, the financial system has seen the rise of innovative and alternative intermediaries, such as Microfinance institutions (MFIs), Fintech companies, Digital Service providers and a completely new set of innovative and efficient models and products. These organizations are enhancing the flow of credit, financial and other services, particularly to underserved segments of the population, contributing to growth across multiple sectors. The use of advanced technologies in digital financial services, Generative AI is transforming the way services are reached, financial transactions are processed and financial inclusion is achieved, significantly boosting the financial sector's contribution to India's economic growth.

An interesting aspect of this financial evolution is the adoption of digital financial services by the base of the pyramid and underserved communities, including those in remote areas. By providing access to financial services, technology is fostering new livelihood opportunities, improving family incomes, social security and offering better access to essential services such as healthcare and education. Additionally, these developments are helping build resilience to climate risks and natural disasters, which are becoming more prevalent in India.

The 9th Eastern India Microfinance Summit in 2025, themed "Microfinance - On a Path to USD 5 Trillion Economy through Women Entrepreneurship and Financial Empowerment," presents a critical platform for practitioners across various sectors−Banking, Microfinance, Investors, Insurance, Fintech, and Health services−to come together. The summit will provide an opportunity for stakeholders to share insights and collaborate on strategies to contribute toward the overarching goal of building a USD 5 trillion economy, with a special focus on women's entrepreneurship and financial empowerment as drivers of this transformation. Besides, will provide an opportunity to identify common opportunities for partnership.

Inaugural session

The Inaugural Session of the 9th Eastern India Microfinance Summit 2025 will deliberate upon the following key issues relevant to the theme of the Summit, “Microfinance - On the path to $5 trillion Economy through Women Entrepreneurship & Financial Empowerment.

Role of Un Organized Sector and its contribution to GDP of India…… Microfinance Role to Unorganized sector is very significant there by will play very important role toward the contribution of $5trillion Economy of India

  • The agriculture sector employs 45% of the workforce and contributes 15% to the national GDP.
  • The non-agricultural sector in India—comprising industries like services and manufacturing—contributes around 85% of the country's GDP.
  • 2/3 of the workforce employed in the unorganized sector is engaged in low-productivity work.

Session 1: Digital Transformation in Microfinance: Potential for Enhancing Efficiency, Security, and Client Protection

Session Overview: As technology reshapes the financial landscape, microfinance institutions are increasingly adopting digital solutions to minimize operational risks, improve process efficiency, and elevate customer service standards. This session will delve into the transformative role of technology in the microfinance sector, focusing on how digital tools can streamline operations while safeguarding the interests of clients. The discussion will highlight practical approaches for fraud prevention, ensuring that clients are protected within a digital-first framework.

Key Discussion Points:

  • How can microfinance institutions leverage technology to streamline operational workflows, reduce errors, and improve decision-making processes?
  • What are the key digital tools that can enhance customer service and build stronger client relationships?
  • What are the essential measures for fraud prevention in a digitalized microfinance environment, and how can institutions ensure clients’ data security and privacy?
  • In what ways can technology-driven solutions reinforce institutional resilience, promoting both efficiency and trust within the sector?
  • How can microfinance institutions balance the adoption of technology with accessibility, ensuring that digital tools remain inclusive and beneficial for all client segments?

Session 2: Strengthening Creditworthiness: The Impact of Credit Bureaus in Microfinance

As the demand for larger micro-enterprise loans grows, the imperative to shift from group lending to individual models in microfinance becomes evident. This requires several changes in the way microfinance institutions operate and the way stakeholders support these institutions. From redefining operational frameworks and staff training to modifying risk management frameworks, this transition demands a comprehensive approach. This will also require access to capital to enable the MFIs to expand this portfolio. Panelists in this session will discuss the following key issues.

  • How does promotion of microenterprises loans lead to contribution to the SDG1 (No Poverty), and SDG 8 (Decent work and Economic Growth)?
  • How can microfinance institutions strategically adapt their operational models to facilitate a smooth transition from group lending to individual micro-enterprise loans?
  • What training programs and capacity-building initiatives are essential for MFI staff to effectively manage the shift towards individual lending and navigate the increased complexities?
  • In transitioning to individual loans, how can MFIs balance the need for increased risk management without compromising their commitment to financial inclusion and accessibility?
  • What role does technology play in supporting the scalability of individual micro-enterprise loans, and how can it be harnessed to streamline processes and enhance efficiency?
  • Addressing the capital requirements, how can MFIs ensure sustainable access to funds during this transition, and what innovative financial mechanisms can be explored to meet evolving market demands?

Session 3: Navigating India’s Regulatory Landscape: Aligning Microfinance Growth with Stakeholder and Client Expectations

India’s regulatory and policy framework for microfinance has been instrumental in advancing financial inclusion, particularly for the unorganized sector and women clients. By supporting accessible, affordable, and secure financial services, regulatory bodies like the RBI, SROs, and other governing authorities have set the foundation for sustainable sector growth. This session will examine recent regulatory changes, the challenges of compliance, and the sector’s collaborative efforts with regulators and stakeholders. Panelists will discuss how these frameworks support responsible growth, while focusing on stability, fair pricing, and the sector's mission of fostering financial inclusion.

Key Discussion Points:

  • What are the recent regulatory changes affecting the microfinance sector, and how are they shaping the operational landscape?
  • How can microfinance institutions navigate compliance in an evolving policy environment to maintain both sustainability and adherence to sector goals?
  • What role do SROs and regional associations play in fostering a transparent, fair, and enabling environment for the sector?
  • How can collaborative approaches with regulators, stakeholders, and competitors support a healthy operating environment with shared objectives?
  • What are the best practices for risk management, client servicing, and debt recovery in a volatile landscape? How can MFIs handle fraud challenges while ensuring accessibility?

Session 4 : Driving Innovations and Strategic Partnerships in Microfinance: Collaborations with Banks, Small Finance Banks, NBFCs, Fintech, and Development Institutions

The regulatory sandbox for fintech is transforming the financial inclusion landscape by enabling regulated entities and start-ups to experiment with new products and delivery models in a controlled environment. This session will explore how innovations in the microfinance sector, alongside strategic partnerships, are expanding outreach and ensuring resilience. Discussions will cover the importance of regular funding, especially during economic downturns, the role of business correspondents and co-lending in reaching underserved communities, and the impact of MFI partnerships with fintech and digital payment integrators in driving seamless financial inclusion.

Key Discussion Points:

  • How does the regulatory sandbox foster innovation in fintech, and what are the key opportunities for MFIs and startups to enhance outreach through this platform?
  • What are the funding challenges faced by MFIs, particularly in challenging economic climates, and how can credit guarantee schemes help de-risk term lending?
  • What role do business correspondents play in supporting small and mid-level MFIs, and how can they enable greater reach and risk-sharing across underserved markets?

  • How does co-lending between banks and MFIs improve access to low-cost credit, and what are the key benefits for financially excluded clients?
  • In what ways can partnerships between MFIs, fintech, and digital payment integrators leverage technology and experience to streamline processes, reduce costs, and enhance the customer experience?

Session 5 : Adapting to the Changing Landscape: Innovative Financial and Technological Products, Need-Based Products and Services for Client Well-Being and Services for Low-Income Communities at the Base-of-the-Pyramid

Session Overview: As the needs of financially excluded populations evolve, service providers must adapt to offer products that simplify access, reduce delivery time and costs, and improve overall convenience. Microfinance institutions (MFIs) have established deep relationships with underserved communities, positioning them to understand and address clients’ diverse needs, from insurance and healthcare to energy-saving products and environmental solutions. This session will focus on strategies for enhancing product efficiency and developing customized financial, digital, and other services that cater to diverse low-income groups. Panelists will explore the role of credit bureaus in creating comprehensive credit histories, which support better due diligence and open doors for clients to access broader financial services.

Key Discussion Points:

  • How can service providers improve the efficiency of existing products and design customized financial solutions for low-income groups?
  • What is the role of credit bureaus in promoting real-time, comprehensive reporting, and how does this support client credit discipline and access to formal financial services?
  • What are the best approaches for fostering client literacy in digital financial services, including tools for service comparison and evaluation?
  • How can MFIs leverage data-driven personalization, using customer data to offer relevant cross-selling options based on client needs, local risks, and transaction patterns?
  • What strategies can MFIs employ to ensure transparent communication, build trust, and improve product adoption among clients?
  • What role does a client feedback mechanism play in refining cross-selling strategies, and how can MFIs adapt based on client preferences and experiences?
  • What are the typical challenges MFIs face in cross-selling, including regulatory compliance, balancing profit with social mission, and providing adequate after-sales support?

Target Audience/Participants and delegates

  • There will be around 400 Leaders and senior officials from MFIs (NGOs as well NBFCs, SFBs, BCs and Bank) who are operating in West Bengal, Odisha, Jharkhond, Bihar and North Eastern States. Expected over 60 MFIs from Eastern India.
  • Delegates from Bangladesh and Nepal
  • Banks, Regulators, Ratings Agencies,
  • Fintech, IT, Software Companies
  • Insurance Companies
  • Researchers, Scholars and Students
  • Energy Companies especially green energy providers and social enterprises
  • Mobile Banking/Core Banking Solution Providers
  • Industry association/network
  • Donor agencies/multilateral Institutions and International Agencies.
  • Consultancy firm
  • All stakeholders
  • A good number of Reporters from print and electronic media

Who Should Attend

  • Heads and executives from MFIs and BC Organizations
  • Heads and executives from state and national level MF industry associations/ networks/SROs
  • Senior Representation from the RBI (Expected)
  • General Managers, CGM, ED, MD from as many as 25 commercial and nationalized banks and financial institutions.
  • Heads and executives from insurance companies
  • Heads of rating institutions, software companies, consultancy firms